Shipping policy

Last updated: 13 July 2026

At Groen, we aim to process and deliver your order as quickly and efficiently as possible.

Delivery Areas

We currently deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

If you require delivery outside the UK, please contact us before placing your order to discuss available shipping options.

Order Processing

Orders are processed Monday to Friday (excluding public holidays).
Orders placed before 12:00 pm are normally processed on the same business day.
Orders placed after 12:00 pm or during weekends and public holidays will be processed on the next business day.

During busy periods, order processing may take slightly longer.

Delivery Times

Estimated delivery times are:

Standard UK Delivery: 2–5 working days
Large or pallet deliveries: 3–7 working days

Delivery times are estimates only and are not guaranteed.

Shipping Charges

Free Standard UK Delivery on all orders over £100 (including VAT).
Orders of £100 or less will incur a delivery charge, which is calculated at checkout based on the size, weight and destination of the order.

Any promotional free delivery offers will be clearly communicated on our website.

Large, Heavy or Bulk Orders

Certain products may require specialist courier or pallet delivery due to their size, weight or quantity. Where additional delivery arrangements are required, we will contact you before dispatch.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Delivery Information

Please ensure that your delivery address and contact details are accurate when placing your order.

If delivery cannot be completed because of an incorrect address, failed delivery attempts or the recipient is unavailable, additional delivery charges may apply for re-delivery.

Damaged, Incorrect or Missing Items

Please inspect your order as soon as it arrives.

If your order is damaged, incomplete or incorrect, please notify us within 48 hours of delivery. To help us resolve the issue quickly, please include photographs of the product and packaging where possible.

Delivery Delays

While we work with trusted delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including severe weather, transport disruptions or peak seasonal demand. We appreciate your understanding in such situations.